Thursday, October 23, 2008

Actual call centre conversation ! Have fun .....



Actual call centre conversation!

There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for 'Termination without Cause'.


Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):


Operator:         'Ridge Hall, computer assistance; may I help you?'


Caller:              'Yes, well, I'm having trouble with WordPerfect.'


Operator:         'What sort of trouble??'


Caller:              'Well, I was just typing along, and all of a sudden the words went away.'


Operator:         'Went away?'


Caller:              'They disappeared.'


Operator:         'Hmm So what does your screen look like now?'


Caller:              'Nothing.'


Operator:         'Nothing??'


Caller:              'It's blank; it won't accept anything when I type.'


Operator:         'Are you still in WordPerfect, or did you get out??'


Caller:              'How do I tell?'


Operator:         'Can you see the C: prompt on the screen??'


Caller:              'What's a sea-prompt?'


Operator:         'Never mind, can you move your cursor around the screen?'


Caller:              'There isn't any cursor: I told you, it won't accept anything I type.'


Operator:         'Does your monitor have a power indicator??'


Caller:              'What's a monitor?'


Operator:         'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??'


Caller:               'I don't know.'


Operator:          'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??'


Caller:              'Yes, I think so.'


Operator:         'Great. Follow the cord to the plug, and tell me if it's plugged into the wall.


Caller:              'Yes, it is.'


Operator:         'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??'


Caller:               'No.'


Operator:          'Well, there are. I need you to look back there again and find the other cable.'


Caller:               'Okay, here it is.'


Operator:          'Follow it for me, and tell me if it's plugged securely into the back of your computer.'


Caller:               'I can't reach.'


Operator:          'Uh huh. Well, can you see if it is??'


Caller:               'No.'


Operator:          'Even if you maybe put your knee on something and lean way over??'


Caller:               'Oh, it's not because I don't have the right angle - it's because it's dark.'


Operator:          'Dark??'


Caller:               'Yes - the office light is off, and the only light I have is coming in from the window.


Operator:          'Well, turn on the office light then.'


Caller:               'I can't.'


Operator:          'No? Why not??'


Caller:               'Because there's a power failure.'


Operator:          'A power......... A power failure? Aha, Okay, we've got it licked now.


Do you still have the boxes and manuals and packing stuff your computer came in??'


Caller:               'Well, yes, I keep them in the closet.'


Operator:          'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'


Caller:               'Really? Is it that bad?'


Operator:          'Yes, I'm afraid it is.'


Caller:               'Well, all right then, I suppose. What do I tell them??'


Operator:          'Tell them you're too f
 *** ing stupid to own a  computer... 




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